Expert Privacy Policy

Effective Date: February 27, 2026

We value your privacy. Please read this policy carefully to understand how we will collect, use, and disclose your personal information, and what choices you have as it relates to your personal information.

Who We Are

We are Meridial Marketplace powered by Invisible Technologies, a company committed to providing reliable, tech-enabled services and solutions to help businesses scale and operate efficiently. We and our affiliates achieve this by operating global platforms that blend artificial intelligence (AI) with human expertise, enabling people to work flexibly and provide their skills and services for the development of AI and the execution of a wide range of business processes.

A reference to "we," "us," or the "Company" is a reference to Invisible Technologies Inc. and its affiliates involved in the collection, use, sharing, or other processing of personal information.

Scope

This policy applies to all of the Intelligent Operations and specialized services we offer to the Experts and contractors who leverage their skills and knowledge to execute business processes and generate high-quality data (the "Services") for our clients (“Clients”). The Services include access to our proprietary process orchestration platform and Meridial Powered by Invisible (https://www.meridial.ai), the principal company website at https://invisibletech.ai, and any of our other associated mobile or web services, software, platforms, or applications (collectively, the "Sites"). This policy describes how we collect, use, share, or otherwise process personal information when you access or use our Services, engage with us as an Expert, or otherwise interact with us about the Services.

Personal Information We Collect

A. Information You Provide to Us Directly

We may collect the following personal information you provide directly to us:

• Registration and Account Information: Personal information collected when you register for an Account to access the Services. This includes your name, physical and email address, phone number, date of birth, country of residence, and other demographic information.
• Background and Qualification Information: Information collected to assess your suitability, aptitude, skills, and qualifications for performing tasks on Client projects. This may include details about your educational background, employment history, personal references, and CV.
• Identity and Tax Verification Information: To validate your identity, comply with regulations, and process payments, we may collect a taxpayer identification number or a copy of a government-issued identification (e.g., driver's license or other government-issued ID), along with your legal name and address.
• Verification Data: We and our service providers may verify your identity and skills to help protect the integrity of the Services and reduce fraud. For this purpose, you may be asked to provide proof of your identity, which may include:
  
  • Images and video or audio recordings of you, including selfies and images of your government-issued ID.
  • The collection and use of these images and recordings to generate information and measurements about your face ("Verification Data"), which may be considered "biometric" or "sensitive" data under applicable laws.
  • We do not sell, lease, trade, or profit from Verification Data. We retain this data in accordance with the "Retention and Deletion of Information" section of this Policy or as required by law.
• Financial and Payment Information: Personal information collected to process payment to you for Services performed and/or to provide required tax documentation. This is generally handled by third-party payment providers, but we receive and store information such as billing address and transaction details.
• User Content and Task Activity: Personal information collected when you use the Services, specifically related to the Tasks you undertake and/or complete for a Customer. This includes:
  
  • The type of project performed and the work product generated ("Project Information").
  • Any text, audio, and/or visual content you submit, upload, publish, or otherwise make available on the Services, including commentary, questions, feedback, and support requests ("User Content").
  • User Content may include information about the qualities of your voice or image, which may be considered "biometric" or "sensitive" data under applicable laws.
• Communications and Feedback: Personal information collected when you contact us for support, report misuse, or participate in surveys we conduct to improve the Services.

B. Information Collected from Experts Automatically

We use tools and services to automatically collect information from your devices and through our platform while you perform Services:

• Service Integrity & Activity Verification Data ("Integrity Data"): To ensure the security of Client projects and validate active service hours, our proprietary software and authorized third-party tools collect technical interaction data while you perform Services. This includes:
  
  • Activity Verification Metrics: Data regarding your engagement with the Services, such as application usage logs, input interaction rates (e.g., mouse and keyboard activity levels), and active session time to validate billable work.
  • Screen Recording: We may record your full screen during Task performance. Screen recordings capture all visible applications, windows, and on-screen activity. Screen recordings are used for quality assurance, compliance verification, prevention of fraudulent activity, and investigation of suspected policy violations. Screen recordings are accessible only to designated Company quality assurance and compliance personnel. Screen recordings are not accessible to other contractors or personnel. A visual indicator is displayed when screen recording is active.
  • Biometric Monitoring: During Task performance, we may use your device camera to verify your identity and presence. This includes facial geometry data, eye tracking data, and presence detection. Where indicated, use of the webcam is mandatory for Task performance. Biometric data is used for prevention of fraudulent or non-compliant activity, identity verification, and quality assurance.
  • Note: You are notified when Integrity Data is being collected. This data is processed strictly for prevention of fraudulent activity, payment verification, quality assurance, and security and terms compliance.
• Expert Training and Meetings: We may facilitate the recording of audio and/or video during online meetings between Experts and Clients using third-party services (e.g., Zoom) for training purposes. Notification of recording will be presented during the meeting.
• Automatic Data Collection on our Sites: When you navigate our Sites, we automatically collect your Internet protocol (IP) address, user settings, browser/device details, installed plugins, security posture (e.g., presence of prohibited automation software), operating system, pages visited, and how you interact with the Services (e.g., frequency and duration of activities).
• Cookies and Analytics: We and third-party providers use cookies, pixel tags, and similar technologies to collect information about engagement on the Services. 

C. Information We Collect From Third Parties

We may obtain information about you from other sources:

• Screening and Payment Vendors: If you opt-in for an identity verification or background check, our vendor may provide us with certain personal information, including the results of the identity verification. Our payment vendors also provide us with tax documentation, such as your taxpayer identification number, related to payments made to you.
  
• References and Public Information: We may collect information about you, including work experiences, from third-party references you provide or from reviews of your previous work made available on third-party online services.

How and Why We Use Your Information

We use your personal information as an Expert for the following business and commercial purposes, based on the corresponding legal bases. The types of data referenced align with the categories listed in the "Personal Information We Collect" section.

Additional Uses

• De-identified and Aggregated Information Use: We may use personal information and other data about you to create de-identified and/or aggregated information. This resulting information is not considered personal information, and we may use and disclose it for research, internal analysis, analytics, and any other legally permissible purposes.
• Automated Decision Making: We may use technologies to engage in automated decision making, including during Task performance for quality and fraud detection purposes.  We will not use these technologies to make automated decisions about you that would significantly affect you without the opportunity for human review, unless such a decision is necessary as part of a contract we have with you, we have your consent, or we are otherwise permitted by law to use such technology.  Significant decisions regarding account termination or fraud flags are subject to human review and are not based solely on automated processing. In some jurisdictions, you have the right to appeal an adverse decision. To request human review of a determination, contact support@invisible.co.

Information Sharing and Disclosure

We may share your personal information as an Expert with the following categories of third parties for the purposes described below, subject to the limitations in this Privacy Policy and any other agreements with you.

Important Note on Client Control

If you are an Expert performing work for a Client, that Client may collect and store your personal information and that information will be subject to the Client's own privacy policy. Clients are not controlled by Invisible Technologies. We encourage all Experts to read the privacy policies of each Client with whom they interact.

Data Retention and Deletion

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected (as outlined in the "How and Why We Use Your Expert Information" section) and as necessary to comply with our legal obligations.

• Determining Retention Periods: Actual retention periods can vary. We determine the appropriate period based on the amount, nature, and sensitivity of the information processed, the potential risk of harm from unauthorized use, and applicable legal requirements (e.g., tax, audit, and anti-fraud laws).
• Post-Retention Deletion: After the applicable retention period expires, your personal information will be deleted or anonymized. If, for technical reasons, we are unable to delete data entirely from our systems, we will put in place appropriate measures to prevent any further use of that information.
• Retention of Integrity & Verification Data: We retain Personal Information, including Integrity Data and Identity Verification records, for up to three years following your last interaction with the Services, or as necessary to comply with legal obligations.
  
  • Security Exception: Notwithstanding the above, data associated with account bans, investigations into fraudulent or non-compliant activities, or security incidents may be retained indefinitely to prevent repeat violations, enforce our Terms of Service, and protect the integrity of the Expert Marketplace.‍
• Retention of Monitoring Data: 
  
  • ‍Screen Recordings: Screen recordings are retained for fourteen days following Task completion, after which they are automatically deleted. Recordings may be retained longer if relevant to an ongoing investigation, dispute, or legal matter.‍
  • Biometric Monitoring Data: Biometric data collected during Task performance (facial geometry, eye tracking, presence detection) is retained for fourteen (14) days following Task completion, after which it is automatically deleted. Biometric monitoring data may be retained longer if relevant to an ongoing investigation into fraudulent or non-compliant activities, but in no event longer than one (1) year after the purpose for collection has been satisfied.

Security of Your Information

We employ reasonable physical, technological, and administrative security measures to safeguard your personal information against unauthorized access, use, or disclosure.

• No Absolute Guarantee: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
• Liability: To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.
• Communication of Security Breaches: By using the Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues. If we learn of a security system's breach, we may attempt to notify you electronically (e.g., by posting a notice on the Services or sending an email).

International Data Transfers

If you are accessing the Services from outside the United States, please be aware that you are sending personal information to the United States or third countries. That information may then be transferred within the United States or back out to other countries outside of your country of residence, as we operate a global platform.

• Data Protection Laws: These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your personal information will at all times continue to be governed by this Privacy Policy.
• Safeguards for EEA/UK Data: For transfers of personal information from the European Economic Area (EEA) and the United Kingdom (UK) to third countries that do not have an adequacy decision, we rely on the European Commission Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum as the legal mechanism for these transfers."

Your Privacy Rights and Choices

Depending on where you reside (e.g., California, EEA, UK), and subject to applicable law, you may have the following rights with regard to the personal information we control about you:

• Access and Correction: The right to access your personal information, or request the correction or amendment of inaccurate, incomplete, or improperly processed information.
• Deletion (Erasure): The right to request deletion or erasure of personal information held about you by us, subject to certain exceptions (e.g., where retention is required by law or necessary to fulfill a contract).
• Objection and Restriction: The right to object to the processing of your personal information, or ask us to restrict our uses of your personal information.
• Data Portability: The right to receive an electronic copy of personal information you have provided to us, or ask us to send that information directly to another company (the "right of data portability").
• Withdrawal of Consent: Where you have given your consent to the processing of your personal information, you may withdraw that consent at any time.
• Right to Appeal: You have the right to appeal a decision relating to your privacy rights.

Exercising Your Rights

If you wish to exercise any of your privacy rights (including the rights to access, delete, correct, or port your data), please submit a Data Subject Request (DSR) to us using the contact information below.

How to Submit a Request:

• Contact Method: Please submit your request at https://invisibletech.ai/privacy
• Required Information: To process your request and protect your privacy, you must provide your full name and the email address associated with your Expert Account. We will take reasonable steps to verify your identity before fulfilling the request.
• Response Timeline: We aim to respond to all valid DSRs within the legally required timeframe (e.g., 45 days under CCPA/CPRA, or 30 days under GDPR) from the date of verification.

Your Choices Regarding Communications

• Email Communications: If you no longer wish to receive marketing communications from us, you can use the unsubscribe link provided in any marketing email. Note that you will continue to receive non-promotional, transactional, or service-related emails regarding security updates, account status, or service requests.

Note on Verification Data

As outlined in the "Personal Information We Collect from Experts" section, we collect Verification Data (images, video/audio recordings, and facial measurements) for identity verification and prevention of fraudulent or non compliant activities. We also collect biometric monitoring data (facial geometry, eye tracking, and presence detection) during Task performance to verify your identity, ensure genuine engagement, compliance with applicable terms and prevent fraudulent activity. This data may be considered biometric information or sensitive data under the laws of certain jurisdictions.

• No Sale or Profit: We do not sell, lease, trade, or otherwise profit from your Verification Data or biometric monitoring data.
• Purpose: This data is collected solely to verify your identity, confirm your qualifications, ensure genuine engagement with Task materials, prevent fraudulent or non-compliant activity, and maintain the integrity of our Services.
• Retention: Verification Data and biometric monitoring data will be retained as described in the "Data Retention and Deletion" section above.
• Deletion: To request deletion of your images, recordings, or Verification Data and biometric monitoring data, please submit a DSR to us as described above.

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Notice of Biometric Data Collection: By accessing the Platform and performing Tasks, you acknowledge that you have received notice, prior to any collection, that biometric identifiers and biometric information will be collected during Task performance. The specific purposes of collection are prevention of fraudulent activity, non-compliance with applicable terms, identity verification, quality assurance, and ensuring genuine engagement with Task materials.

Automated Monitoring: Our systems may analyze data collected during Task performance to detect potential fraudulent activity or policy or terms violations. You have the right to request human review of any adverse determination resulting from automated monitoring.

Children's Information

Our Services are not directed to individuals under 18 ("Required Age"). We do not knowingly collect personal information from children under the Required Age. If we become aware that a child under the Required Age has submitted information to us in violation of applicable law, we will promptly take steps to delete the information and terminate the child's account. If you believe we may have any information from a child under the Required Age, please contact us.

Roles and Responsibilities

We are committed to transparently defining our responsibilities regarding your personal information, particularly in our relationship with Clients.

Third-Party Websites and Applications

The Services may contain links to third-party websites, applications, and services, including those of our Clients, payment processors, or training services. These services are not controlled by us. We are not responsible for the privacy practices, security, or content of any third-party websites or applications. Please review the privacy policies of external sites, as visiting them is at your own risk.

Changes to the Privacy Policy

We may modify this Privacy Policy from time to time as our Services change and privacy laws evolve.

• Notification: If we make material changes, we will let you know through the Sites or by some other method of communication, such as email, as required by applicable law.
• Acceptance: The "Last Updated" legend at the top of this page indicates when this Privacy Policy was last revised. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use the Services after the new Privacy Policy takes effect.

Contacting Us

If you have any questions about our privacy practices, this Privacy Policy, or wish to exercise your rights, please contact us at:

Invisible Technologies, Inc.
Attn: Legal/Privacy Department
548 Market St #85820
San Francisco, CA 94104
Email: privacy@invisible.email